Frequently Asked Questions

Welcome to the GlowHaven Help Center 💬
Here you’ll find answers to the most common questions about our products, delivery, returns, and more.

🌿 PRODUCT QUESTIONS

Q: Are GlowHaven products safe for sensitive skin?
A: Absolutely. All our formulas are dermatologist-tested, gentle, and free from harsh chemicals like sulfates and parabens.

Q: How long before I see results?
A: Results vary by skin type, but most users notice improvements within 1–2 weeks of consistent use.

📦 SHIPPING & DELIVERY

Q: Where do you ship?
A: We ship across all cities in Egypt, with plans to expand internationally soon.

Q: How long does shipping take?
A: Standard shipping takes 2–5 business days. Express shipping takes 1–2 business days.

Q: Can I track my order?
A: Yes. Once your order is shipped, you’ll receive a tracking link via email.

🔁 RETURNS & EXCHANGES

Q: What is your return policy?
A: You can return any unused product within 14 days of receiving it.

Q: How do I start a return?
A: Just email us at info@glowhaven-eg.com with your order number.

💌 CUSTOMER SUPPORT

Q: How can I contact you?
A: You can email us anytime at info@glowhaven-eg.com. We usually respond within 24 hours.

Q: What are your working hours?
A: Sunday to Thursday, 10 AM – 6 PM (Cairo Time).

Still have questions?
👉 Visit our Customer Service page
or reach out to us directly — we’re always happy to help!